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By Envirosoft, Inc. - A Veteran Owned Small Business

IPMIS FAQs

  1. Can anyone use IPMIS?
  2. What support options are available?
  3. What if I am not covered under a blanket contract and want support at my installation?
  4. What type of support is covered in a support agreement?
  5. Is on-site support available for software setup?
  6. Can I receive support on a one-time basis?
  7. Are other support options available to me?
  8. What are the hardware and software specifications to use IPMIS Version 3.0.x?
  9. How much does it cost to use IPMIS Version 3.0.x?
  10. What information does IPMIS track?
  11. How do I know if I currently have support?
  12. Is training available for IPMIS?
  13. What are the features of IPMIS Version 3.0.x?
  14. What operating systems does IPMIS run on?

Can anyone use IPMIS?

Yes. IPMIS Version 3.0.x. is freely downloadable Government Off The Shelf (GOTS) Software. “Government off-the-shelf” (GOTS) application software is defined as software developed for a government agency with funding and specification from the agency that is made available to other government agencies. GOTS includes technology/system transfers from other government agencies. It is available right now from our downloads menu.

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What Support Options are Available?

Envirosoft. Inc. supports IPMIS for the military either on an installation by installation basis or via a blanket contract to either a component or command. Other options are available for other agencies or commercial organizations. Click here for more information.

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What if I am not covered under a blanket contract and want support at my installation?

If you would like a proposal for support to your installation please feel free to request a free proposal from the IPMIS Support Center.

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What type of support is covered in a support agreement?

Envirosoft, inc. will provide technical support to the installation personnel as required.  This support shall be limited to IPMIS Version 2.3 and forward releases, software configuration, and database installation and conversion.

Help Desk personnel will:

  • Provide access and assistance via commercial telecom to installation personnel in support of the IPMIS Version 2.3 and forward releases as required.

  • Provide access and assistance via electronic mail (email) to installation personnel in support of the IPMIS Version 2.3 and forward releases as required.

 

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Is on-site support available for software setup?

Yes. If you require additional support for software setup contact the IPMIS Support Center by form mail or telephone and we will prepare a proposal for your specific support needs.

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Can I receive support on a one-time basis?

Yes, technical support is available on a per-call basis weekdays between 6 A.M. and 6 P.M. Eastern Time.1 And, we guarantee that you'll be able to speak to a support representative within 24 hours, or that call is free.2 Fees for OneTime phone support follow.

Envirosoft Product
One-Time Support Fees

IPMIS Version 2.3,
IPMIS Version 3.0.x,
IPMIS Command Rollup Tool (ICRT) Version 1.0.x
IPMIS for Windows Mobile Version 2.x

$200 per support call

Terms and conditions of support, support features, pricing and support availability are subject to change at any time without notice. Support is available only to registered users of currently supported versions of software.

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Are other support options available to me?

Yes. If you need specialized support such as reports or entry screens not currently contained within check out the other solutions available and then we will prepare a proposal for your specific support need.

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What are the hardware and software specifications to use IPMIS Version 3.0.x?

The hardware specifications and overall system specifications for IPMIS are as follows:

1. Computer/processor - Computer with Pentium 133 megahertz (MHz) or higher processor; Pentium III or higher recommended

2. Memory - RAM requirements for IPMIS depend on the operating system used:

  • Microsoft Windows 98, or Microsoft Windows 98 Second Edition - 24 MB of RAM
  • Microsoft Windows Me, or Microsoft Windows NT - 32 MB of RAM
  • Microsoft Windows 2000 Professional - 64 MB of RAM
  • Windows XP Professional - 128 MB of RAM
  • Windows Vista / Windows 7 Professional - 1 GB RAM (32-bit) or 2 GB RAM (64-bit)

3. Hard disk - Hard disk space requirements will vary depending on configuration; custom installation choices may require more or less. Listed below is the minimum hard disk requirement for IPMIS:

  • 70 MB of available hard disk space for initial installation
  • 4 - 45 MB of available hard disk space for the IPMIS database

4. Operating system - Windows 98, Windows 98 Second Edition, Windows Millennium Edition (Windows Me), Windows NT 4.0 with Service Pack 6 (SP6) or later, Windows 2000, Windows XP, Windows Vista Business, Windows 7 Professional or Ultimate.

5. Drive - CD-ROM drive

6. Display - Super VGA (800 × 600) or higher-resolution monitor with 256 colors

7. Peripherals Microsoft Mouse or compatible pointing device

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How much does it cost to use IPMIS Version 3.0.x?

There is no charge to use IPMIS Version 3.0.x. It is freely downloadable Government Off The Shelf (GOTS) Software. “Government off-the-shelf” (GOTS) application software is defined as software developed for a government agency with funding and specification from the agency that is made available to other government agencies. GOTS includes technology/system transfers from other government agencies.
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What Information Does IPMIS Track?

– DoD Certification
– State Certification
– QAE Information

–Activity performed
–Pesticide(s) Used - PAI
–Personnel Involved and time spent
–Location
–Pest(s)

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How do I know if I currently have support?

Contact the IPMIS Support Center by form mail or telephone to determine whether or not your installation is currently supported.
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Is training available for IPMIS?
Yes. Training Personnel are available to perform complete training on IPMIS at your installation or at an off-site location convenient to your installation. Click here to view more information about training.
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What are the features of IPMIS Version 3.0.x?

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What operating systems does IPMIS run on?

Currently Supported and Tested on:

– Microsoft Windows 95
– Microsoft Windows 98
– Microsoft Windows 2000
– Microsoft Windows NT 4.0
– Microsoft Windows XP Pro
– Microsoft Windows Vista Business / Ultimate
– Microsoft Windows 7 Professional / Ultimate

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2 Envirosoft guarantees that a technical support representative will respond to a One-Time Support call within 24 hours after the call is placed in the support queue. Envirosoft does not guarantee that it will provide resolutions to questions within the guarantee period. Response times are not guaranteed during downtime for systems or server maintenance, company events, observed US holidays or events beyond our control. If a support representative does not take the call within the guaranteed response time, Envirosoft will provide free support for that call.

 


Envirosoft, Inc., 14566 Lattany Court, Gainesville, Virginia 20155
Tel: (703) 624-9144

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